HearthVault SMS Terms & Conditions
1. Program description
When you verify a mobile number in HearthVault you agree to receive transactional text messages from HearthVault at that number: verification and unlock codes, security alerts, reminders you or your vault owner set up (document renewals, appointments, policy reviews), links shared with you, and inactivity check-ins. We do not send marketing or promotional messages.
2. How to opt in
Enter your mobile number under Security → Mobile number in the HearthVault app, tick the consent box, and confirm with the 6-digit code we send (or text that code to +1 (678) 398-4808). You can also text START to +1 (678) 398-4808 to re-subscribe. You confirm you are the subscriber or an authorized user of the number you verify.
3. Message frequency and cost
Message frequency varies with your activity (typically 2–6 messages per month). Message and data rates may apply. Check with your mobile carrier for details about your plan.
4. How to opt out
You can cancel the SMS service at any time. Text STOP to +1 (678) 398-4808. After you send STOP we will send one message to confirm you have been unsubscribed, and you will receive no further messages. To join again, text START or re-verify your number in the app. You may also remove your number at any time from the app.
5. Help and support
If you are experiencing issues with the messaging program, reply HELP for more assistance, or email vault@hearthvault.family.
6. Carrier disclaimer
Carriers are not liable for delayed or undelivered messages. The program is supported by major US carriers; availability on specific carriers may vary.
7. Security codes
Verification and unlock codes expire and are single-use. Never forward a code to anyone; HearthVault staff will never ask you for one.
8. Privacy
Your mobile information is never sold or shared with third parties or affiliates for marketing or promotional purposes. See the SMS Privacy Policy and our full Privacy Policy.
9. Changes and contact
We may update these terms; the current version is always at this address. HearthVault · vault@hearthvault.family · Full Terms of Service