HearthVault SMS Privacy Policy
1. What the text-message program is
HearthVault is a private family document vault and estate-planning organizer. If you verify a mobile number inside your HearthVault account, we send transactional text messages only: one-time verification and unlock codes, security alerts, reminders you or your vault owner scheduled (document renewals, signing appointments, policy reviews), links the vault owner chose to share with you, and periodic inactivity check-ins. We never send marketing or promotional texts.
2. How you opt in
You opt in yourself, inside the app: on the Security → Mobile number screen you type your own mobile number, tick the consent box, and confirm ownership by entering the 6-digit code we text you (or by texting that code to our number). You may also text START to +1 (678) 398-4808 to re-subscribe after opting out. We do not buy, rent, import or message phone lists, and nobody is enrolled without this in-app consent.
3. Information we collect for the program
- Your mobile phone number;
- the date and time you consented, and the screen you consented on;
- whether you have opted out (replied STOP) and when;
- delivery status reported by the carrier for each message we send.
Phone numbers are stored encrypted inside your vault's database.
4. How we use it
Solely to deliver the account texts described above and to honor your opt-out. Replies you send (for example STOP, START, HELP, or a verification code) are processed automatically to carry out that instruction.
5. Sharing
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the categories of information above exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties, except as required to transmit the messages you asked for. Twilio Inc. acts only as our carrier gateway (a processor) to deliver and receive these texts and may not use your number for its own purposes.
6. Message frequency and cost
Message frequency varies with your activity — typically 2 to 6 texts per month. Message and data rates may apply.
7. Opting out and getting help
Reply STOP to any message to stop all texts; you will receive one confirmation message and nothing further. Reply START to resume. Reply HELP for help, or email vault@hearthvault.family. You can also remove your number at any time in the app under Security → Mobile number.
8. Retention
We keep your number and consent record while it is verified on your account. When you remove the number or delete your vault, the number is deleted; a hashed opt-out record may be kept so we continue to honor a STOP request.
9. Contact
HearthVault · vault@hearthvault.family · Full Privacy Policy · SMS Terms & Conditions